Reference

Your Agreement with fireplay Starts Here

These Terms and Conditions form the binding contract between you and fireplay the moment you open an account on fireplay.club.

Applies to all fireplay.club accountsGoverns UPI, Paytm & PhonePe wallet useSubject to Indian applicable lawUpdated terms notified by emailAccount activity bound from first login
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fireplay Your Agreement with fireplay Starts Here
TERMS CONTACT

Reach Us About These Terms and Conditions

If any clause in these Terms and Conditions is unclear or if you believe a rule has been applied incorrectly to your account, contact us directly.

Live Chat Open the chat widget on fireplay.club to speak with a support agent in real time. Chat agents can clarify term language and log your objection against your account record immediately.
Email Support Write to our support address for formal term-related queries, evidence submissions or withdrawal disputes. Expect a written response within 24 hours; complex compliance cases are escalated within one business day.
Help Centre Our Help Centre on fireplay.club contains plain-language explanations of each major clause, including how your UPI or Paytm transaction history is treated under the conduct rules in these Terms.
HOW WE OPERATE

Data, Security and Account Rights Under These Terms

These six points explain how fireplay handles your data and account rights in line with the commitments made in our Terms and Conditions.

Data We Collect

When you open an account, we collect identity documents, contact details and payment references — including UPI IDs and Paytm-linked phone numbers. This data is held only for as long as your account is active or as Indian law requires for financial record retention.

Cookie Use

fireplay.club uses session cookies to keep you logged in and analytics cookies to measure which game rooms you visit. You can manage cookie preferences in your browser settings; disabling them may limit certain lobby features but does not void your account agreement.

Account Security Rules

You are solely responsible for keeping your login credentials confidential. These Terms prohibit sharing your account with another person. If you detect unauthorised access, contact live chat immediately so we can freeze the account and begin an investigation.

Data Retention Period

Account data is retained for a minimum period aligned with Indian financial regulations. After you close your account, transaction records are kept for the legally required window, then securely deleted. You may request a copy of your data at any time via email support.

How to Request Changes

To correct personal data held against your account — name, address or linked PhonePe number — email support with a copy of your identity document. Corrections are processed within five business days and confirmed by email once applied.

Dispute and Appeals Path

If you dispute a transaction outcome or a term interpretation, submit your case in writing to our compliance email. The compliance desk reviews all submissions independently of the front-line support team and issues a written finding within seven business days.

Frequently Asked Questions on Our Terms

The questions below cover what our Terms and Conditions mean in practical terms — your rights around account access, data, payments and disputes. If your question is not answered here, our live chat team can point you to the exact clause in the agreement.

These Terms apply to every person who opens an account on fireplay.club. Access depends on local law and is available only where Indian law permits. By completing registration, you confirm you are eligible under the rules of your state or territory.

Yes. We may revise any clause at any time and will notify you by email before the change takes effect. Your continued use of the platform after the effective date counts as acceptance. If you disagree, contact support before making further deposits or placing any bets.

All transactions processed through UPI, Paytm and PhonePe on fireplay.club are governed by the conduct rules in these Terms. Each deposit or withdrawal you initiate via those rails is logged against your account and subject to our verification and dispute procedures.

Email our support team with your registered account name and a brief description of the data you need. We will compile your account record and send it to your registered email address within five business days, in line with applicable Indian data rules.

These Terms strictly prohibit account sharing. If we detect multiple users on one account, we may suspend it pending investigation. You are responsible for all activity recorded under your login, including any bets placed or withdrawals initiated by a third party.

Submit your dispute in writing to our compliance email, including your account ID, the transaction reference and a clear description of the issue. The compliance desk operates independently and issues a written finding within seven business days of receiving your submission.

Transaction and identity records are retained for the minimum period required under Indian financial regulations. Once that window passes, data is securely deleted. You may request early deletion of non-mandatory data by contacting support with a written request.

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