Reference

Privacy Policy for Your Account

fireplay connects your account, wallet, game activity and India payment choices such as UPI, Paytm, PhonePe and Google Pay, so this Privacy Policy explains what data we collect…

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fireplay Privacy Policy for Your Account
CONTACT ROUTES

Three Ways to Raise Privacy Requests

Privacy questions should reach the team that can match your request with the right account record.

Privacy email Write to [email protected] for access, correction, deletion or cookie questions. Use the email linked to your account where possible, so we can confirm ownership before sharing stored records or changing personal details.
Account support chat Use in-account chat when your request relates to login history, session alerts or wallet privacy. We may ask a few account-matching questions before discussing any record tied to UPI, Paytm, PhonePe or Google Pay.
Security mailbox Send urgent privacy and access concerns to [email protected], especially if you believe your phone, email or password has been exposed. We can help secure sessions before handling a broader privacy request.
DATA PRACTICES

Six Privacy Controls We Use

Our privacy work sits close to account operations rather than as a separate formality. The same checks that protect login access, wallet records and support replies also shape how we collect, store…

Account details

We collect details such as name, mobile number, email, login credentials and verification status to create and protect your account. These records help us confirm that privacy requests come from you, not another person.

Payment records

UPI, Paytm, PhonePe and Google Pay activity creates transaction references, timestamps and status messages. We use these records to reconcile wallet activity, check disputed transfers and meet payment partner requirements without storing unnecessary payment secrets.

Cookies and device signals

Cookies help remember session status, language choices and privacy preferences. Device signals such as browser type, IP range and login time help detect unusual access and reduce repeated checks during normal account use.

Access security

We use password controls, session monitoring and account-matching checks before sharing privacy records. If a request looks unusual, we may pause it until your identity is confirmed through the contact details already on file.

Retention periods

We keep records only for account operation, dispute handling, security checks, legal duties and audit needs. When a record is no longer needed, we delete it, anonymise it or separate it from direct account identity.

Change requests

You can ask to correct account details, receive a copy of stored records or question how a field is used. Some changes may take longer when payment or security records must remain intact.

Privacy Policy Questions for India

These answers explain common privacy choices connected with your account, wallet records, cookies and support conversations. They are written for India account holders and should be read with the full policy above, especially if you plan to request access, correction or deletion.

We collect account details such as name, mobile number, email, password data, login history and verification status. We also store wallet records, support messages and cookie choices needed to run your account safely.

Payment records help match deposits, withdrawals, refunds and disputed transfers with your wallet. We keep references, status updates and timestamps, not more payment detail than needed for reconciliation, security checks and legal recordkeeping.

Yes. Email [email protected] from your registered email or contact in-account chat. We will verify your identity first, then share the account records we can provide under applicable local requirements.

Cookies remember session status, basic preferences and security signals. You can change browser cookie settings, but blocking some cookies may affect login, wallet checks or the way your privacy choices are remembered.

Limited data may be shared with payment partners, verification vendors, security tools, hosting providers or advisers where needed. We share only the fields needed for the task and expect safeguards for account-related records.

Contact support from your account or write to [email protected]. We may ask you to confirm identity before changing contact details, because those details are used for login alerts and privacy request checks.

You can request deletion, and we will assess what can be removed. Some wallet, security and dispute records may need to remain for legal, audit or fraud-prevention reasons before they are deleted or anonymised.

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