Reference

Legal terms for your India account

fireplay sets out account terms, privacy rights, cookie use, and payment-record handling for India so you know the legal rules before you open an account.

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Where our legal terms apply

fireplay Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms explain how your account is created, how identity checks may be requested, and how records tied to sessions, wallet moves, and support conversations are handled. They are written for India, but state and local rules can differ, so access, eligibility, and any feature availability

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depend on local law and remain available only where local law permits. If a law, court order, bank instruction, or regulator request affects your account, we may pause access, ask for documents, preserve records, or limit a transaction while we assess the requirement. Your UPI, Paytm,
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PhonePe, and Google Pay references are treated as payment-record context, not as permission to ignore local rules. By opening an account, you accept that legal checks can take time and that we may ask for clear, current documents before taking action.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACTS

Three routes for policy help

When a legal question affects your account, we ask you to contact us through traceable routes rather than social replies or shared screenshots.

Legal email Write to [email protected] with your account ID, registered mobile number, and a short account issue summary. We use this route for privacy rights, terms questions, and document-based legal requests.

Account support desk Reach [email protected] when a legal issue is tied to a login, wallet entry, or transaction status. Our team can attach your message to account records before escalating it internally.

Payment record checks For UPI, Paytm, PhonePe, or Google Pay records, share the transaction reference and time shown by your app. Do not send card photos or unrelated personal documents unless we request them.

DATA CARE

Six ways we handle legal data

Legal handling is part of the account flow, not a separate formality. We collect only the data needed to run your account, meet legal duties, prevent account misuse, and answer your requests.

Data collection

We collect contact data, login records, device signals, payment references, and support messages when they are needed for account creation, verification, security checks, or resolving a legal question raised by you.

Cookie choices

Cookies help us remember consent choices, keep sessions active, and detect risky access attempts. You can change browser settings, but some account pages may need essential cookies to load correctly.

Account security

Your login, password reset, and device-change activity may create security records. If we see access that looks unusual, we may ask for extra verification before sharing private account data.

Retention periods

We keep account and transaction records only for as long as legal, tax, dispute, and security needs require. When that period ends, we delete or anonymise records where practical.

Correction requests

You can ask us to correct contact data, update identity documents, or explain why a record cannot be changed. We may need proof that the account belongs to you.

Internal access

Only team roles with a work reason can view private account records. Support can see the parts needed for your case, while sensitive checks may be handled by a smaller legal operations group.

Common legal questions before you join

These answers focus on legal rights and account rules, not lobby features. They explain what you can ask from us, how we verify your identity, and why some records must be kept even after you close an account. For anything specific to your state, eligibility depends on local law and remains available where local law permits. If needed, contact us through the listed support routes.

You can ask to access, correct, or erase personal data connected with your account. Some records may be kept when law, tax duties, security checks, or an active dispute require retention.

No. Eligibility depends on local law and account access is available where local law permits. If your location or state rules restrict access, we may block sessions or decline account activity.

We may request documents to confirm that the account belongs to you, prevent misuse, process withdrawals, or answer a legal request. Send only clear copies through our support route.

UPI, Paytm, PhonePe, and Google Pay references are stored as transaction records linked to your account. They help us trace deposits, withdrawals, disputes, refunds, and any legal request connected with payment activity.

Yes. Contact support with the account ID, the field that needs correction, and proof where needed. We will update records when allowed, or explain why a legal record must stay unchanged.

Account access can end, but some records may remain for legal, tax, security, or dispute reasons. Once those reasons expire, we delete or anonymise data where practical and lawful.

We may update this page when laws, account processes, or payment-record handling change. If a change affects your rights in a material way, we will use account contact routes where practical.

Legal terms for your India account

Three routes for policy help

Six ways we handle legal data

Data collection

Cookie choices

Account security

Retention periods

Correction requests

Internal access

Common legal questions before you join

01 What legal rights do I have over my data?

02 Can I use the account from anywhere in India?

03 Why do you ask for identity documents?

04 How are UPI and wallet records handled legally?

05 Can I ask you to change inaccurate account data?

06 What happens if I close my account?

07 How will I know if the legal terms change?

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